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Introduction and overview


Introduction

During 2015 we reviewed the way we report on corporate social responsibility (CSR) and have moved towards integrating this into our annual report. We believe that this better reflects how CSR is linked to our business. You can find our annual reports here

Our previous CSR reports can be downloaded here

This website contains additional information on our CSR policy and its supporting statements, together with additional case studies.

If you have any feedback on our CSR initiatives, please contact us

 

2015 highlights

 

2,634
Training days provided to
our staff

94%
Of active waste diverted from landfill

£56.8m
Committed to infrastructure, facilities and communities

£31.6m
Committed towards new school places


Overview

Our CSR priorities are linked with the direction of our business in delivering our growth strategy and objectives. We are committed to enhancing our sustainability performance through improving resource efficiency and reducing operational risk, whilst minimising our impact on the environment and reducing the emissions from our activities.

We have identified three pillars of our CSR strategy – people, environment and community, which align to our strategic priorities and business model as follows:

Key performance indicators

Each CSR pillars is sub-divided into a number of elements for which we have set objectives and priorities, together with key performance indicators. The key performance indicators are outlined below and further information on the priorities for each CSR element can be found on the relevant webpage.

KPIs 2015 2014
Total legal completions 3934 3635
Affordable housing completions 848 704
% of affordable housing of total completions 22% 19%
Average sales price (£) 231,500 216,600
 
People 2015 2014
Customer
HBF customer satisfaction rating 3 Star 3 Star
Health and safety
Annual injury incidence rate 719 663
Near-misses reported 4265 2562
Directors' tours 628 327
CSCS carded site workforce (%) 92% 97%
Employees
Voluntary staff turnover (%) 26% 24%
New roles created 128 168
Employee engagement score (bi-annual survey) - 78%
Training days completed (no.) 2,634 2,415
of which health & safety training 1,528 1,100
Total staff 1,062 934
% female staff 36.4% 38%
Number of apprentices recruited 36 12
 
Environment 2015 2014
Legal completions to level 3 and above Code for Sustainable Homes 1787 1605
Waste
Active waste* diverted from landfill 94% 90%
Active waste* generated per home (tonnes) 3.2 2.8
Greenhouse gas emissions
Combustion of fuel at our facilities and construction sites as well as fleet vehicle use (scope 1 emissions) (tco2e) 4168 4168
Purchased electricity (scope 2 emissions) (tco2e) 1,324 1,527
Total GHG emissions (scope 1 and scope 2) (tco2e) 5,492 5,695
Company's chosen intensity measures:    
Total GHG emissions per legally completed unit (tco2e) 1.40 1.57
Total GHG emissions per 1000 sq ft legally completed (tco2e) 1.36 1.57
Open space, ecology and sustainable water management
Area of green space on site committed to (hectares) 128.93 N/A - new measure
Rights of way improvements (footpaths/cycle paths) committed to (km) 21.80 N/A - new measure
 
Community 2015 2014
Affordable housing
Affordable housing completions 848 704
Affordable housing % of total completions 22% 19%
Community and infrastructure improvements
S.106/CIL commitments £56,810,835 N/A - new measure
Education commitments £31,640,603 N/A - new measure

 

Policy

Our CSR policy is outlined below. It is supported by other policy statements covering matters such as health and safety, equal opportunities and ethics, which can be found at the bottom of this page.

1 The Group believes that sustainable development links to long term value creation and aims to ensure that the sustainability principles it adopts are embedded in its business objectives and activities. These principles cover all aspects of the Group's operations from land identification through to after-sales services and the running of our offices.

2 The Group will approach sustainable development as a socially responsible aim which can reduce emissions and assist in addressing climate change. The Group will maintain awareness of the impact that its activities have on the environment and will minimise negative impacts insofar as it is safe, practical and economically sound to do so. It will seek to enhance the environment where it builds, use land efficiently, protect biodiversity and where possible use materials, material suppliers, labour and resources local to its operations.

3 The Group will design for social inclusion, efficient use of natural resources, use of appropriate materials and minimum waste. The lifecycle usage and emissions of the homes will also be considered in design, respecting the needs of future generations, and consultation with local communities will take place where possible on development plans.

4 The Group will develop its methodology and encourage staff to develop their awareness, skills and understanding of sustainability issues and practices through training and development activities. All staff are encouraged to recognise and adopt corporate social responsibility as a shared aim to which they contribute and are accountable for.

5 The Group aims to provide a quality product and a reliable service and will undertake a programme of continuous improvement, staff training and research and development.

6 The Group's activities and relationships will be undertaken with integrity, in an ethical and honest manner. The Group believes that being accountable for its actions and adopting an approach of self regulation through all staff leads to significant benefits, including maintenance of its licence to operate, an enhanced reputation with external stakeholders and local communities, and improved employee motivation.

7 The Group seeks to develop and maintain long term relationships with stakeholders founded on trust, high performance and service standards that deliver in accordance with agreed commitments for mutual advantage.

8 The Group's objective is to ensure that no-one suffers harm as a consequence of carrying out its business activities and particularly recognises its duty as an employer to ensure, so far as it is reasonably practicable, the health and safety at work of all its employees. The Group operates a rigorous health and safety policy and strict procedures and practices are maintained and monitored which support and underpin this policy.
9 The Group will comply with all relevant legislation as a minimum and seek opportunities to make a positive contribution to sustainability through its process of continuous improvement.

10 The Group will set objectives and targets to achieve the strategy set out in this CSR policy.

11 The Group will monitor and report year on year against objectives and targets set and identify and report on key performance indicators in support of those objectives.

Through this policy we aim to ensure that our activities do not compromise the ability of the future generations to meet their own needs.

Supporting our CSR Policy are further policy documents, covering health and safety, the environment, ethics and conduct, equal opportunities and whistleblowing, all of which are reviewed annually and are available here to download.