Introduction and overview

Introduction

Our CSR priorities focus on supporting sustainability, our people and communities. We continue to update and amend our CSR strategy with feedback from our customers, employees and other stakeholders.
This report provides an update on our performance during the year. Further information, including relevant policies, can be found on this website. You can find our annual reports here

Our previous CSR reports can be downloaded here

This website contains additional information on our CSR policy and its supporting statements, together with additional case studies.

Highlights

During 2019 the Group set out a new company ethos to promote behaviours consistent with Bovis Homes values of Integrity, Caring and Quality. These values underline the importance of positive behaviours in all areas of the work we do for our people, customers, the communities we operate within, our operations and subcontractors, as well as our shareholders.

In addition, an internal audit that assessed the culture of Bovis Homes was undertaken involving all levels of the organisation. Throughout the review, the auditors looked for alignment and consistency of message across the organisation, but also across the hierarchy to understand the difference in cultural perceptions between colleagues and the leadership team. Overall the assessment was positive, and the improvements made to enhance the standard of communication, modernise and improve HR policies and deliver increased openness will continue throughout 2019.

Developing our people has also been a major theme. We have introduced a comprehensive leadership programme. This is complemented by functional development and continuation of customer service training. We also embarked on a major initiative to help train specialist contractors in our supply chain. Our commitment to training was recognised by the HBF, which shortlisted the Bovis Homes Training Centre as a finalist in its annual Housebuilder Awards. Furthermore, we have increased our commitment to apprenticeships by raising the intake substantially.

The Group continued its commitment to the nation through its own Armed Forces Covenant. Bovis Homes is proud to be a supporter of the Armed Forces Covenant and is committed to ensuring that our nation’s Forces personnel (past and present), and their families, are treated with respect and fairness.

Our regional businesses continue to contribute significant benefits to the communities in which our developments are based through the provision of new and affordable housing supported by a range of community benefits including new facilities and green open spaces. Furthermore, our regional businesses actively support the communities through local sponsorships and charitable donations. These include one-off and ongoing support, contributions and fundraising activities across a number of causes such as school and school fetes, local sports clubs, hospitals and hospices, roundtables, elderly care, local communities’ initiatives alongside financial support for local and national charities.

The Group recognises the importance of climate change and the collective responsibility we all have to mitigate its negative effects. It is our policy to strive for continuous improvement in this area, by increasing our energy efficiency, reducing greenhouse gas emissions and minimising the waste we send to landfill.

Our performance against our priorities is set out below

Policy

Our CSR policy is outlined below. It is supported by other policy statements covering matters such as health and safety, equal opportunities and ethics, which can be found at the bottom of this page.

  1. The Group believes that sustainable development links to long term value creation and aims to ensure that the sustainability principles it adopts are embedded in its business objectives and activities. These principles cover all aspects of the Group's operations from land identification through to after-sales services and the running of our offices.
  2. The Group will approach sustainable development as a socially responsible aim which can reduce emissions and assist in addressing climate change. The Group will maintain awareness of the impact that its activities have on the environment and will minimise negative impacts insofar as it is safe, practical and economically sound to do so. It will seek to enhance the environment where it builds, use land efficiently, protect biodiversity and where possible use materials, material suppliers, labour and resources local to its operations.
  3. The Group will design for social inclusion, efficient use of natural resources, use of appropriate materials and minimum waste. The lifecycle usage and emissions of the homes will also be considered in design, respecting the needs of future generations, and consultation with local communities will take place where possible on development plans.
  4. The Group will develop its methodology and encourage staff to develop their awareness, skills and understanding of sustainability issues and practices through training and development activities. All staff are encouraged to recognise and adopt corporate social responsibility as a shared aim to which they contribute and are accountable for.
  5. The Group aims to provide a quality product and a reliable service and will undertake a programme of continuous improvement, staff training and research and development.
  6. The Group's activities and relationships will be undertaken with integrity, in an ethical and honest manner. The Group believes that being accountable for its actions and adopting an approach of self regulation through all staff leads to significant benefits, including maintenance of its licence to operate, an enhanced reputation with external stakeholders and local communities, and improved employee motivation.
  7. The Group seeks to develop and maintain long term relationships with stakeholders founded on trust, high performance and service standards that deliver in accordance with agreed commitments for mutual advantage.
  8. The Group's objective is to ensure that no-one suffers harm as a consequence of carrying out its business activities and particularly recognises its duty as an employer to ensure, so far as it is reasonably practicable, the health and safety at work of all its employees. The Group operates a rigorous health and safety policy and strict procedures and practices are maintained and monitored which support and underpin this policy.
  9. The Group will comply with all relevant legislation as a minimum and seek opportunities to make a positive contribution to sustainability through its process of continuous improvement.
  10. The Group will set objectives and targets to achieve the strategy set out in this CSR policy.
  11. The Group will monitor and report year on year against objectives and targets set and identify and report on key performance indicators in support of those objectives.

Through this policy we aim to ensure that our activities do not compromise the ability of the future generations to meet their own needs.

Supporting our CSR Policy are further policy documents, covering health and safety, the environment, ethics and conduct, equal opportunities and whistleblowing, all of which are reviewed annually and are available here to download.